Last updated: January 2, 2019

Your privacy and the privacy of your customers are critically important to us. At fullcast.io (“fullcast.io”, “we”, “us”, or “our”), we have a few fundamental principles:

  1. We don’t and won’t ask you for personally identifying information unless we truly need it. To make this Privacy Policy easier to read, www.fullcast.io, and our products and services and are collectively called the “Services” throughout this policy.
  2. We don’t share your personally identifying information, or data collected by our clients, with anyone, except as needed, to provide product support, to comply with the law, or to protect our rights.

This Service does not require you to enter any information to view the website or the products and services, however, in order to access or otherwise utilize the services you will be asked to create an account. If you create an account, certain limited information which generally includes personal information will be required to deliver the services to you. This information shall be governed by this policy.

Please note, that this Privacy Policy does not apply to the privacy practices of third parties whose links may appear on or through the Services. We are not responsible for the content or privacy practices of third parties or other users. We recommend that you exercise caution before you voluntarily disclose personally identifiable information to other users, on publicly accessible or displayable parts of the Service, or through third-party links on third-party websites or platforms.

If you have questions about deleting or correcting your personal data, please contact our support team at customersupport@fullcast.io.

Information Collection And Use

Registration Information

In order to utilize the services you will need to set up an account with us, we require certain identifying information that will be linked to your account, including your name, email address, title, company, phone number, profile image, address (street, city, zip code), and country. Optionally, you may decide to include a profile bio or connect your LinkedIn account with your fullcast.io account. We encourage you to exercise caution before voluntarily disclosing other types of personally identifying information about yourself, and prohibit you from disclosing any personally identifying information about another person, whether another account holder or not. Personally identifying information generally includes, but is not limited to, a person’s name, address, professional titles, fullcast.io affiliation and any other information that is able to identify an individual.

Email Addresses

We do not and will not send spam, sell or rent your email address or any social media login account information to third parties. We do not disclose, sell, share, trade or give away a user’s personal information to third parties, except as needed for completing payment and billing transactions through the services of payment processing vendors, if applicable. We may email users directly for troubleshooting, product updates, or other reasons related to your use of our product or services. Please note that given the nature of our services, emails may be generated on your behalf through our service and may bear the FULLCAST.IO branding. You are still responsible for the content of those emails complying with our policies and each of our respective privacy policies.  

Logging Statistics

Like most website operators, our servers automatically collect certain types of non-personally-identifying, technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request.

  • What website you came from to get here
  • How long you stay for
  • What kind of device you’re using
  • We use this information to better understand how our visitors use our website and to maintain Services.

Location Information & IP Addresses

fullcast.io does not collect or store location data through your use of the services. Internet protocol addresses indicate the location of a user’s computer or mobile device on a network connected to the Internet. Providing services to you may result in the logging of IP addresses for systems administration, troubleshooting purposes and to prevent prohibited account sharing. While this may be used to infer an approximation of your location when using certain features of the services, we do not log IP addresses to track your session. If you are an account holder, we may link IP addresses to personally identifiable information in order to monitor account sharing and prevent prohibited activity.

Locale Preferences and Device Information

When you use our services or products we may automatically collect certain information from your device, its software, and your activity using our services or products. This may include information you search for on our website, locale preferences, identification numbers associated with your devices, your mobile carrier, date and time stamps associated with transactions, metadata, your Internet Service Provider, files viewed on our site, operating system, and clickstream data.

Data Aggregation

In addition to the other uses described in this policy, you agree that we may extract and use information from the information you disclose for the purposes of aggregating data in a non-identifiable method. This aggregated data may be used internally to improve services or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.

Cookies

Your use of certain of the services may result in the assignment and storage of session cookies by fullcast.io and analytics tools to recognize your access privileges and generally track user preferences. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you and can only be read by a server in the domain that issued the cookie to you. Visitors who do not wish to have cookies placed on their computers or mobile devices should deny Cookies by configuring their respective browsers to do so. If Cookies are denied, certain features of our services may not function properly.

Social Media Widgets

Our website includes social media features, such as the Facebook like button and widgets, such as the “Share This” button for Twitter and LinkedIn. These features may collect your IP address and the page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

  • Name
  • Email address
  • Telephone number

How we Share your Information

fullcast.io takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying information.

fullcast.io discloses potential personally identifying information only on an as needed (or required) basis as follows:

  1. To fullcast.io employees that: (i) need to know that information in order to process it on our behalf or to provide the services; and (ii) that have expressly agreed not to disclose it to others. Note* Some of those employees, and contractors may be located outside of your home country; by using the services you consent to the transfer of such information to them.
  2. As required by law such to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.
  3. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request
  4. If fullcast.io becomes involved in a merger, acquisition, or any form of sale of some or all of its assets. In the event of a merger, acquisition, or any form of sale of some or all of fullcast.io assets, we will ensure that the acquiring organization agrees to protect personal information in accordance with the commitments we have made in this Privacy Notice, and that the acquiring organization will provide notice before personal information, customer information, or business information becomes subject to a different privacy notice.
  5. To any other third party with your prior consent to do so. We do not sell your personal information to third parties.
  6. The fullcast.io platform is also utilized to power third party sites that are managed by our partners/customers and any information you share with those partners/customers will be governed by their privacy policy and also subject to this privacy policy to the extent certain information is managed by fullcast.io.

Accessing and Updating your Personal Information

To review, access or update your personal information to review its accuracy, or request deletion please contact us at customersupport@fullcast.io.

We will make commercially reasonable efforts to provide you with reasonable access to any of your personal or other account information we maintain within forty-five (45) days of your request. We provide this access so you can review, make corrections, or request deletion of your information. If we cannot honor your request within the 45-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to your information, we will explain why we cannot do so.

Please note that any changes you make will be reflected in our active user database within a reasonable time, however we may retain information you submit for backups, archiving, prevention of fraud, to satisfy legal obligations, or otherwise we reasonably believe there is a legitimate reason to do so.

Communications

If you have an account with us for access and use of our services, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with fullcast.io and our services. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.

Third Party Services

fullcast.io uses various third party services to create the best experience for users and for improving existing products and services. Third party services use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. We use  Amazon Web Services to store information and host services. fullcast.io manages the transfer of such data by transferring personal information in encrypted formats. We use various third party services that collect and analyze information about your use of our site. Among others, we use Google Analytics for website use and traffic analysis. We also use various services to ensure user success and improved relationship management.

Feedback & Support

If you send us a request (via a support email or one of our feedback channels), We reserve the right to publish it (stripped of all personally identifying information, of course) in order to help us clarify or respond to your request or to help us support other users.

We may provide technical support to service your account(s) with us. In order to do so, we may use certain personally identifying information, with your consent, to access your account for the purpose of troubleshooting, running tests, and/or otherwise providing support. In providing technical support to you, we may potentially see other personally identifying information viewable on your account pages. As with all other information, we promise to hold any information we encounter in the process of providing support to the highest possible security and protection standards.

Security & Data Storage

To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the personal information data you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interferences from illegally obtaining or tampering with your personal information.

We encourage you to help us by also taking precautions to protect your personal data when you use the services. Change your account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection. We also recommend enabling two-factor authentication for signing in to your account.

fullcast.io will retain data for as long as needed for the purposes described above and/or as required by law. A user may request access to certain data about themselves by emailing customersupport@fullcast.io.

Privacy of Minors

We do not promote or offer the Services for use by anyone under the age of 18 (“minors”). fullcast.io does not knowingly solicit or collect personal information from minors, and we will not knowingly link to any third-party website or platform, or host any customer sites that solicit or collect personal information from minors. If you believe that a minor has disclosed personal information to us or that we have linked to such a third-party or user website or platform, please contact us at support@fullcast.io.

Additional information for International Users

If you are visiting this website and/or accessing the Services from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where fullcast.io servers are located. This information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how its stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence, however, our collection, storage and use of your personal information will at all times be governed by this Privacy Policy.

EU Users

If you are a resident of an EU nation and use our Services from within the EU, you acknowledge that any information that we collect and store, for the limited purposes outlined above in this Privacy Policy, will be collected and stored outside of the EU. For avoidance of confusion, references to “personal information” in this policy are equivalent to what is commonly referred to as “personal data” under the GDPR in the EU.

Brazilian Users

The personal information collected, stored, used and/or processed by fullcast.io, as described in this privacy policy, are collected, stored, used and/or processed in accordance with Brazilian Law No. 12,965/2014. By clicking “I Agree” or any other button indicating your acceptance of this privacy policy, you expressly consent to the collection, use, storage and processing of your personal information by fullcast.io as described.

By clicking “I Accept”, you consent to the collection, use, disclosure, and processing of your personal information in the manner described in this Privacy Policy, including our procedures related to cookies and IP addresses. We store data about or from you in the US. You understand that the US does not have the same level of protection for personal information that exists in other countries. Your consent is voluntary, and you may revoke your consent by opting out at any time. If you choose to opt-out, we can no longer provide you with the Services. If you have enabled cookies on your web browser, you consent to our use of cookies as described in this Privacy Policy.

Business Transfers

If the ownership of fullcast.io substantially changes, such that all of its assets were acquired, or merged into another entity, or in the unlikely event that fullcast.ioenters bankruptcy, you understand that any stored personally identifying, and non-personally identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer or merging entity of fullcast.io may continue to use your personal information as set forth in this policy.

Objections and Restrictions

At any time, you may object, on legitimate grounds, to the processing of personal data containing your information except as permitted by applicable law.

You may choose to restrict the collection or use of your personal information in the following ways:

  1. If you are asked to fill in a form on the website, look for the box that you can check to indicate you do not want your information to be used by the fullcast.io or any third party for direct marketing purposes.
  2. If you have previously agreed to us using your information for direct marketing purposes, you may change your mind at any time by emailing us at customersupport@fullcast.io.

Privacy Policy Changes

We may change or modify this Privacy Policy from time to time, in our sole discretion. We encourage you to frequently check this page for any changes to our Privacy Policy.