FULLCAST FOR CUSTOMER SUCCESS OPERATIONS

OPTIMIZE THE EFFICIENCY OF CUSTOMER SUCCESS OPERATIONS

When CSOps runs efficiently it’s easy to retain and expand existing customers. Fullcast helps you plan and manage your CS GTM (territories, quotas, capacity) with agility, even when your plans are constantly changing.

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Christine Dorrion

Former VP Global Revenue Operations and Enablement at Degreed

“What I really like about Fullcast is the ease of use and the simplicity of the platform, and the fact that it is integrated fully with Salesforce. We decided to use Fullcast for the full go-to-market process in terms of not just account assignments, not just the territory mapping, etc, but also the routing piece. It truly made my life easier and my team’s life easier.”

Build CS Territories Using Criteria that Matter to Your Business

Your customers aren’t one-size-fits-all, and your CS books of business shouldn’t be either. Fullcast lets you assign accounts based on any criteria (load, company size, product) so that the right CS resources are focused on the right customers.

Drive Efficiency With GTM Automation

Operationalizing a GTM plan is no easy task. Automated rules allow CS to deploy and enforce a strategic approach to managing existing customers. They keep your plan in sync with operations, even when facing constant change like staff attrition or strategy changes. No spreadsheets or manual effort ever required.

Continuously Optimize Resource Assignments

What-if scenario modeling enables you to quickly test and determine the impact of new plans and, when ready, deploy them to your CRM with just one click.

Eliminate Organizational Silos

Stop chasing SalesOps down for the details. Understand and react to the Sales plan in real-time and coordinate from lead to renewal through one integrated platform.