When CSOps runs efficiently it’s easy to retain and expand existing customers. Fullcast helps you plan and manage your CS GTM (territories, quotas, capacity) with agility, even when your plans are constantly changing.Book a Demo
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“I would argue that without a tool like Fullcast, you cannot efficiently manage a [collaborative territory planning] process for an organization of any scale... With Fullcast, we’re trading internal meeting time for customer-facing time.”
Your customers aren’t one-size-fits-all, and your CS books of business shouldn’t be either. Fullcast lets you assign accounts based on any criteria (load, company size, product) so that the right CS resources are focused on the right customers.
Operationalizing a GTM plan is no easy task. Automated rules allow CS to deploy and enforce a strategic approach to managing existing customers. They keep your plan in sync with operations, even when facing constant change like staff attrition or strategy changes. No spreadsheets or manual effort ever required.
What-if scenario modeling enables you to quickly test and determine the impact of new plans and, when ready, deploy them to your CRM with just one click.
Stop chasing SalesOps down for the details. Understand and react to the Sales plan in real-time and coordinate from lead to renewal through one integrated platform.
Customer Success is on the front lines when it comes to customer retention and upsells. Here's how CSOps can help drive efficient growth.
Lead Routing gets all the attention. But if you really want to focus on a customer retention strategy, Account Routing is an excellent tool.
Need to make sure your renewal and expansion strategy gets pulled off? Optimizing customer success territories is essential. Watch this video to learn how.
Is your team ready to move beyond geographic territories? Need to bring equity into your territory carving and balancing processes? Check out this eBook!Download Now